Support
Everything you need to get an answer.
One place to find self-service answers, check a shipment, report a problem, or talk to a real person — whichever is fastest for what you need right now.
FAQ
Answers to the questions our dispatch, sales and support teams hear most often — shipping, pricing, claims and business accounts.
Browse the FAQTrack a Shipment
Enter a tracking number for a live status update — booked, in transit, out for delivery or delivered.
Track a shipmentFile a Claim
Report a damaged, missing, delayed or incorrectly delivered shipment and get a claim number the same day.
Report an issueContact Us
Reach dispatch, sales, support or claims directly by phone, WhatsApp or email — or send a message online.
Contact the teamTalk to a Person
Some things are just faster on the phone.
Our dispatch line runs 24 hours a day for anything involving an active shipment. For everything else, WhatsApp or a call reaches a real person on our support team.